Turismo Rías Baixas understands quality as the set of characteristics of the service it provides that make it capable of satisfying the needs of the user.
The main objective of Turismo Rías Baixas customer services is to make quality a basic element in the culture of the Rías Baixas destination, involving all the staff concerned in the fulfilment of the requirements of the Quality System of the UNE-ISO 14785: 2015 standard for Tourist Information Offices, ensuring continuous improvement and the satisfaction of the tourist.
Therefore, the Ordinance regulating the creation of the network of INFO RIASBAIXAS tourist offices follows the guidelines of the UNE-ISO 14785 standard and seeks to coordinate and encourage actions to promote the Rías Baixas destination, focusing on a quality tourist offer through the unification, training and information of the staff involved, an integrated image and homogeneous characteristics.
The quality policies of Rías Baixas Tourism are based on the following points:
- QUALITY is the feeling of satisfaction of any customer, in relation to what they get for what it costs to get it.
- QUALITY is the result of a state of mind and enthusiasm that must be maintained and improved.
- QUALITY is built with time, patience, perseverance, vigour and a great desire to reach that level.
- QUALITY management depends on the QUALITY of the tourist information point manager and of the destination in general.
- QUALITY is everyone's business, it associates those who have something to offer with those who have something to buy.
- The organisation of work and the motivation behind it is more positive for QUALITY than the multiplication of controls.
- The suggestions of the staff themselves are one of the greatest resources of Turismo Rías Baixas to improve the QUALITY of our destination.
- The supreme judge of QUALITY at the destination is the tourist who visits us.
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